Sheila M. Jones
An accomplished executive with expertise in enhancing business performance, managing risk, conducting internal audits, and investigating fraud, offering a comprehensive approach to business operations. Demonstrated success in providing outstanding strategic planning, professional guidance, and decision-making support to organizations across diverse sizes and cultures in both public and private sectors. A pivotal change facilitator who employs innovative thinking and change management to advance process optimization, business planning, and performance metrics. A results-oriented leader who fosters transparency, accountability, and institutional knowledge by designing and executing effective monitoring and reporting frameworks for significant initiatives and projects.
Business Experience
Business Improvement & Performance
- Implemented concepts and tools for Results Based Accountability, continuous improvement and change management and provided on-going support and guidance for performance measures, business plans and process reviews.
- Built a high-performing team focused on execution excellence, results-orientation, and a positive environment of accountability.
Internal Audit/Anti-Fraud
- Established standards-based internal audit function delivering high quality assessments of internal and management controls.
- Facilitated internal control self-assessments to empower staff to understand processes and strength of controls.
- Investigated alleged cases of occupational fraud and misappropriation to establish veracity.
Risk Management
- Established objective centered risk management policy and procedures to support identification and assessment of risks.
- Facilitated risk assessments to empower staff in effectively managing risks.
- Strengthened the organization’s understanding of risk culture with training programs delivered to staff, management, and council members.
Governance & Accountability
- Co-designed accountability framework to establish risk-based approach to relationship management and oversight of partner agencies, boards and commissions and joint ventures.
- Created framework, process and tools for workplace teams to support effective use of resources, accomplishment of goals and oversight.
Career Experience
City of Burlington
Executive Director, Strategy, Risk & Accountability 2019 - 2024
City Auditor 2009 - 2019
SMJ & Associates/Booker & Associates 2007 - 2008
Principal/Consultant
RBC Financial Group 1986 - 2006
Senior Manager Enterprise Operational Risk Assessments
Senior Manager Financial Controls
Manager Risk & Control Self-Assessment
Manager Business Technology Support
Audit Manager/Auditor
Branch Administration Officer
Education & Professional Development
Chartered Director, The Directors College, DeGroote School of Business
Certified Change Practitioner, Prosci
Certified Fraud Examiner, Association of Certified Fraud Examiners
Certified Internal Auditor, Institute of Internal Auditors
Certification in Risk Management Assurance, Institute of Internal Auditors
Certified Government Auditing Professional, Institute of Internal Auditors
Certified Control Self-Assessment, Institute of Internal Auditors
Master of Business Administration, Queen’s University
Bachelor of Commerce, Dalhousie University